Warrant Cashing Policies
State payees may cash state warrants at a financial institution, a check-cashing store or a retail store. However, the entity may choose whether to cash the warrant. If the entity accepts the warrant, it may verify the warrant status by calling the Comptroller’s Interactive Voice Response (IVR) system at 512-463-5961. The IVR phone number is printed on the back of the warrant below the endorsement line.
The IVR system is maintained by the Comptroller’s Treasury Operations Division as the state’s bank for processing and maintaining the status of warrants. Warrant statuses include:
- Outstanding – The warrant has not been cashed and is negotiable.
- Canceled – The paying agency canceled the warrant.
- Stop Payment – The paying agency placed a stop payment on the warrant.
- Returned to Bank – The warrant was returned to the bank that attempted to process it.
- Paid – The warrant has been cashed and is no longer negotiable.
- Void – The warrant is void based on Texas Government Code, Section 404.046 and is not negotiable. If presented for payment and cashed after the void date, it will be rejected by Treasury Operations. See Void Warrants.
The IVR system prompts users for the nine-digit warrant number and the warrant amount. If the warrant number and amount do not match, the IVR system cannot verify the status. If a user needs to speak to staff, the user should not respond to the prompts; the IVR system will route the call to a staff member.
If the entity declines to cash the warrant, the warrant may be cashed at a teller window at the Treasury Operations office in Austin at:
Thomas Jefferson Rusk State Office Building
208 E. 10th Street
Austin, Texas 78701
Hours of Operation: 8:30 a.m.-4 p.m.
The following policies must be followed when cashing a warrant at the Treasury Operations teller window. All identification documents must be current; expired documents will not be accepted.
|Warrant payable to …
|An individual or multiple individuals
|An executor(s) of an estate