Frequently Asked Questions (FAQs)
Tips for Finding Information
- Search for any term in the box on the right at the top of every page.
- Browse the headings under the tab on the subject of your question.
- Use the Table of Contents site map.
Still can’t find an answer? Contact Payment Services.
The Comptroller’s office requires an individual’s Social Security number to
- Administer state tax laws
- Comply with the warrant hold statutes
- Report payments to the Internal Revenue Service
See Texas Identification Number (TIN) for the legal citations on this requirement.
State agencies and institutions of higher education are required to obtain TINs from their payees. See Fraud Prevention Recommendations for recommended payee number documentation.
Please see the Paying Agency Contact List. Press Control F to search for the agency name or number.
Do not set up the correct number. Complete and submit a Payee Change Request form (74-157) to request a:
- Number change if the correct number has not been set up yet in TINS. Payment Services will change the incorrect number to the correct number.
- Number merge if the correct number is already set up in TINS. Payment Services will merge the incorrect number with the correct number.
For vendor payments and supplemental payroll payments, the date of issue is shown on the Payee Payment Information (PYWRNT) screen.
- It takes two business days from that date for the payment to be available in the payee’s account.
- For bimonthly and monthly payroll payments, the date on PYWRNT is the date the payroll will be available.
No. See Introduction to Direct Deposit for links to the payroll system instructions.
No, a payee does not need to have a mail code or a master record in TINS in order to be set up on hold. See Payee Hold Setup (PHDSUP).
The threshold is $500. For payments over $500, you must use TINS to verify that the payee is not on warrant hold before making the purchase. See Payment Card Purchases.
If you have access, use the Payee Hold Information (PYHOLD) screen to identify the type of hold and the Hold Source Agency. Use the Agency Hold Reason Inquiry (RSNINQ) screen for the Hold Source Agency’s contact information.
No. Because of the hold, the payment was issued as a warrant and cannot be converted to a direct deposit. Once the hold on the payee is released, future payments may resume by direct deposit. See Direct Deposit Suspended.
Four values in the Payment Distribution (PMNT DIST) column on the Payee Payment Information (PYWRNT) screen tell you how a payment was processed:
- RA means the payment was processed as a warrant and released to the paying agency for distribution to its payee
- RH means the payment was processed as a warrant and is on warrant hold
- DD means the payee is set up for direct deposit and the payment was processed as direct deposit
- DH means the payee is set up for direct deposit and the payment was processed as a warrant and held
The payment number also tells if the payment was issued as direct deposit or a warrant:
- Seven digits indicate a direct deposit payment
- Nine digits indicate a warrant