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TexPayment Resource

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Introduction to General Provisions
Role of State Agencies

Each state agency in its role as a paying agency and/or hold source agency is responsible for:

  • Obtaining the required information from its payees before setting them up in the Texas Identification Number System (TINS) or making changes to payee information in TINS.
  • Providing agency contact information to its payees and its debtors.
  • Helping its payees complete the required and applicable Payment Services Forms or internal agency forms. Agencies must:
    • Check the Forms page to ensure staff uses the most current version of each form. The top of every FMX page has a link to the Forms page.
    • Note that Payment Services forms are secured and require login to prevent unauthorized users from accessing them.
    • If it is necessary for your agency to maintain a copy of a secured Comptroller form on your agency’s website, ensure the form requires login and that your agency is using the most current version of the form.
  • Submitting and maintaining complete and accurate payee and debtor hold information in TINS.
  • Performing the proper due diligence research for its payees’ and debtors’ identification numbers and other payee and debtor hold information required by TINS.
  • Maintaining the necessary documentation for audit purposes.
  • Distributing state warrants to its payees.
  • Responding to and researching its payees’ requests for payment status and payment information, whether the payment is by warrant or direct deposit.
  • Notifying its debtors at the time the debt is reported to TINS, as required by Texas Government Code, Section 403.055(g-1).
  • Responding to and researching its payees’ and debtors’ hold records and held warrants using the available TINS resources and agency reports.
  • Maintaining confidential information in the strictest confidence and abiding by the policies listed in the Confidential Treatment of Information Acknowledgment (CTIA) form (70-223) which all agency users of the Comptroller statewide financial systems are required to sign.
  • Complying with applicable federal and state laws, including warrant hold requirements.

For questions regarding TINS processes, error messages, reports and forms, email tins.mail@cpa.texas.gov or contact the Payment Services help line at (512) 936-8138. For questions regarding the agency’s payment transactions submitted to the statewide accounting systems, such as document tracking, error messages, error corrections, etc., contact the appropriate statewide systems’ contacts: