CAPPS Contacts and Help

CAPPS Agency Support

If you encounter an issue with CAPPS, report it to your agency’s CAPPS support team (Central level 1 or Hub level 2 staff). If they are unable to resolve your issue, they can escalate it to the CAPPS service desk at the Comptroller’s office.

CAPPS Central Agencies Level 1 Support Staff Contacts

• Financials (by agency)
• HR/Payroll (by agency)

CAPPS Hub Agencies Level 2 Support Staff Contacts

• Hub agencies

CAPPS Login Support

If you are unable to sign on to the system, contact your agency’s CAPPS IAM/TDIS delegated administrators (DAs) for assistance. The DAs can escalate any issues that they cannot resolve to the Comptroller’s CAPPS service desk (CSD).

Note: DAs are assigned at CAPPS Central agencies only. CAPPS Hub agency users must contact their agency’s CAPPS level 2 support staff (above) for security assistance.

CAPPS IAM/TDIS Delegated Administrators

• Delegated Admins – Central Only

CAPPS Service Desk (CSD) for Authorized Agency Support Staff

CAPPS agency level 1 and level 2 support staff contacts and delegated administrators are the only agency staff authorized to contact the CAPPS service desk. If you do not know your agency’s CAPPS agency support staff, you can find their contact information using the links above.

Authorized agency support staff may contact the CAPPS service desk through any of the following:

• Phone: (512) 463-2277 (authorized callers only)
• Email: capps.help@cpa.texas.gov (authorized users only)
• CSD Service Request Systems:
  • CAPPS Financials Service Desk
  • CAPPS HR/Payroll Service Desk

CAPPS Security Support

New or Updated Access

If you need to add to or change a current user’s role, contact one of your agency’s CAPPS support team members for assistance. Security changes and new user setups are coordinated through your agency’s security coordinator.