Reports are available for agencies to download from the Comptroller’s server. Reports should be downloaded the day after the transactions are processed and/or submitted to TINS to ensure prompt attention to time-sensitive reports such as non-processed direct deposit and warrant hold offset reports. Users must have the appropriate security access to the Comptroller’s server.
For more information, see Requirements for Transmitting Comptroller Information Over Public Networks and Downloading Mainframe Reports Using Secure File Transfer Protocol (SFTP) (FPP N.007) (login required).
If your agency is not receiving its reports, contact your agency security coordinator (Comptroller user ID required).
If your agency has issues downloading its reports, contact the Comptroller’s Help Desk:
- Email email@example.com to the attention of System Input/Output (SIO) Group or
- Call 512-463-HELP (4357) and request a ticket be submitted for the SIO Group.