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Glenn Hegar  ·  Texas Comptroller of Public Accounts

Direct Deposit Payments Made in Error
Vendor/Travel Reversals

Vendor/travel reversals include bill payments to vendors and travel payments to employees.

You must submit the Direct Deposit Reversal Request form (74-191) (login required) PDF to Payment Services before 4 p.m. no more than seven calendar days from the payment issue date on the PYWRNT screen.

For example:

  • You issue a payment to a vendor for the incorrect amount on Monday, Sept 10.
  • The deadline for submitting a reversal request is 4 p.m. on Monday, Sept. 17, seven calendar days from the issue date.

After the reversal has been fulfilled, Payment Services sends your agency’s Direct Deposit Bill Coordinator a secured email notification that the money has been returned to the agency’s Fund 0980 in USAS. The email contains only the names and dollar amounts of the request(s).


  • The Comptroller’s office recommends that agencies set up a group email account (such as to ensure your agency receives direct deposit notifications even if someone is out of the office.
  • If you do not use a group email account:
    • The Direct Deposit Bill or Payroll Coordinator should set an out-of-office message to alert Payment Services staff to resend the notification to the back-up contact.
    • Please submit the Contact List Update Form as needed to update your Direct Deposit Bill and/or Payroll Coordinator.

If your agency identifies an erroneous direct deposit payment after the deadline, the payment cannot be reversed. You must contact the vendor or employee directly to recover the funds.

Glenn Hegar
Texas Comptroller of Public Accounts
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