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Glenn Hegar  ·  Texas Comptroller of Public Accounts

Direct Deposit Payments Made in Error

Direct deposit payments can be stopped or requested to be returned similar to how a warrant can be canceled.

If you determine that a direct deposit payment was made in error, such as the wrong amount, the payee was not entitled to the payment or the employee has terminated, you can submit a Direct Deposit Reversal Request form (74-191) (login required) PDF to retrieve the direct deposit payment.

  • To meet NACHA requirements, the form must be completed in full. Payment Services will not process an incomplete reversal request.
  • Always call Payment Services at (512) 936-8138 to verify receipt of your request.
  • The rules also require that the payee be notified of the reversal as outlined in the form instructions. This requirement is a notification; you are not seeking permission for the action.
  • When your agency submits this form to Payment Services, you are attesting to the accuracy of the information. The submitting agency should retain the original or a copy of the request form.
  • The Comptroller’s office monitors reversals to ensure that agencies are submitting requests for permitted reasons only. Repeated misuse of the process could result in an agency losing this privilege.
  • Reversal requests are not honored when the payee’s account has been closed or insufficient funds are available in the account. The entire amount must be reversed since NACHA rules prohibit return of partial payments. You must then contact the payee directly to recover the funds.
  • Agencies may not contact a payee’s financial institution to request the return of an erroneous direct deposit payment.
  • A reversal request is an attempt to reverse the payment; it is not a guarantee the funds will be recovered.

Note: The same form is used for both vendor/travel and payroll reversals, but the deadlines are different.

Glenn Hegar
Texas Comptroller of Public Accounts
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