“What’s New” for Direct Deposit

09/27/24	Reminder – Take Our Customer Service Survey Reminder – Take Our Customer Service Survey We care about what you think! Please take a moment to fill out Fiscal Management’s online customer service survey. We depend on your feedback to improve our operations and better meet your needs. The survey has three main questions that should take less than a minute to answer, plus an opportunity to provide additional feedback. You can access the survey until Friday, Oct. 4. Please share this email and survey link with any staff that may interact with Fiscal Management and our statewide systems. Thank you in advance for your time and thoughts. Email us at fiscal.documentation@cpa.texas.gov with any questions.
12/15/23	Reminder – New TINS Reversal/Reclamation Web App Reminder – New TINS Reversal/Reclamation Web App A Direct Deposits – Reversals and Reclamations (DDEP) web application and the automation of direct deposit returned money were implemented in phases via Application Change Request (ACR) 60027 and ACR 60227 when the final phase migrated in January 2023. Effective Jan. 2, 2024, agencies must process their own reversals and reclamations via DDEP. See ACR 60027 for more information, the DDEP Web Application for step-by-step instructions, and Direct Deposit Payments Made in Error for DDEP policy and procedure updates. Contact Payment Services with questions.
12/14/23	Security Alert: Avoid Email Confirmation Security Alert: Avoid Email Confirmation Fiscal Management urges all agencies to review and further strengthen internal processes and procedures for requesting system or security changes. To avoid security threats, it is best to validate requests by a method other than email. In the past, hackers harvested credentials such as user IDs, passwords, email addresses, etc., then used the credentials to access systems and gather data or other sensitive information. Now, hackers target the credential with the most transparency — email addresses. They hijack an email account, change the password, then use the email address to request the agency to provide sensitive information or make detrimental changes to the user’s profile, such as changing direct deposit instructions. This is what makes these hacks so dangerous. Everything about the email appears legitimate, because it is. Since the email account is compromised, the traditional strategy of training users to identify illegitimate email will not work. Only a second level of validation will ensure the instructions received were from the intended user. See Fraud Prevention Recommendations for more tips, or contact your agency’s information security office for more information and/or to discuss and implement security improvements for your agency.
12/01/23	Reminder – New TINS Reversal/Reclamation Web App Reminder – New TINS Reversal/Reclamation Web App A Direct Deposits – Reversals and Reclamations (DDEP) web application and the automation of direct deposit return money were implemented in phases via Application Change Request (ACR) 60027 and ACR 60227 when the final phase migrated in January 2023. Effective Jan. 2, 2024, agencies must process their own reversals and reclamations via DDEP. See ACR 60027 for more information, the DDEP Web Application for step-by-step instructions, and Direct Deposit Payments Made in Error for DDEP policy and procedure updates. Contact Payment Services with questions.
11/10/23	Direct Deposit – Reversals and Reclamations (DDEP) Webinars Direct Deposit – Reversals and Reclamations (DDEP) Webinars Effective Jan. 2, 2024, all agencies must process their own reversals and reclamations via the new DDEP web application. Employees who monitor direct deposit payments for their agencies and submit direct deposit reversals and reclamations should attend a DDEP webinar. Webinars cover step-by-step instructions for processing, editing and deleting direct deposit reversals, and for using payment search functions. No registration is required. For webinar dates and access information, see DDEP Training Webinars. Contact Payment Services for more information.
11/03/23	New TINS Reversal/Reclamation Web App New TINS Reversal/Reclamation Web App A Direct Deposits – Reversals and Reclamations (DDEP) web application and the automation of direct deposit returned money were implemented in phases via Application Change Request (ACR) 60027 and ACR 60227 when the final phase migrated in January 2023. Effective Jan. 2, 2024, agencies must process their own reversals and reclamations via DDEP. See ACR 60027 for more information, the DDEP Web Application for step-by-step instructions, and Direct Deposit Payments Made in Error for DDEP policy and procedure updates. Contact Payment Services with questions.
09/28/23	Reminder – Complete Our Customer Service Survey by Sept. 29 Reminder – Complete Our Customer Service Survey by Sept. 29 If you already completed our Fiscal Management customer service survey, thank you! If you haven't had a chance to take our online survey, it will be available until the close of business Friday, Sept. 29. We appreciate your feedback. If you have any questions about the survey, email us at fiscal.documentation@cpa.texas.gov.
09/15/23	Fiscal Management Customer Service Survey Fiscal Management Customer Service Survey How well are we meeting your customer service expectations? Please let us know by completing the online survey by Friday, Sept. 29. We appreciate your feedback. Email us at fiscal.documentation@cpa.texas.gov with any questions.
07/14/23	Reminder – USAS/TINS Modernization Initiative Survey Reminder – USAS/TINS Modernization Initiative Survey As part of our statewide Enterprise Resource Planning (ERP) project, the Comptroller’s office is beginning the process of replacing USAS and TINS with a modernized software solution. Input from users of USAS and TINS is critical for the success of this project. To help us identify the best solution, please complete this online survey by July 21. Email Shelly Arnold or Laurel Mulkey with questions about the survey.
05/19/23	Current Forms Always Available on FMX Current Forms Always Available on FMX Check the Forms page on FMX to ensure you use the current version. Previously downloaded forms might be outdated. The top of every FMX page has a link to the Forms page. Topic pages (such as Appropriations and Payment Services link to their specific forms on the Forms page. Note: Payment Services forms on FMX are secured and require login to prevent unauthorized users from accessing them and submitting them to state agencies. If it is necessary to maintain any of these forms on your agency’s website, ensure the forms require login and are the most current version.
02/24/23	Encrypt Confidential Emails to Fiscal Management Encrypt Confidential Emails to Fiscal Management State agencies and institutions of higher education sometimes send documents with confidential information to Fiscal Management. An unencrypted email is not a secure transmission. Agencies must send confidential information in an encrypted email or as an encrypted email attachment as prescribed by your agency’s information security policy. See Confidential Information Must Be Encrypted Before Emailing to Fiscal Management (FPP D.004) for details.
12/30/22	Current Forms Always Available on FMX Current Forms Always Available on FMX Check the Forms page on FMX before submitting a form to ensure you submit the current version. Previously downloaded forms or stored links might be outdated. The top of every FMX page has a link to the Forms page. Topic pages (such as Appropriations or Payment Services) link to their specific forms on the Forms page.
09/23/22	Reminder – Fiscal Management Customer Service Survey Reminder – Fiscal Management Customer Service Survey How well are we meeting your customer service expectations? Please let us know by completing the online survey by Friday, Sept. 30. We appreciate your feedback. Email us at fiscal.documentation@cpa.texas.gov with any questions.
09/16/22	2022 Fiscal Management Customer Service Survey 2022 Fiscal Management Customer Service Survey How well are we meeting your customer service expectations? Please let us know by completing the online survey by Friday, Sept. 30. We appreciate your feedback. Email us at fiscal.documentation@cpa.texas.gov with any questions about the survey.
09/09/22	New Pay Card Program New Pay Card Program State agency employees can now choose to receive their payroll and travel reimbursement on a pay card as an alternative to receiving payments by warrant or direct deposit. The vendor will load the pay cards with the payment on payday or on the day a travel reimbursement is paid. Employees can contact their agency payroll office to choose this option. Payroll stuffers to promote the pay card program are available. See TexPayment Resource – Promoting Direct Deposit/Pay Card. Pay card setup procedures are available for payments issued via USAS, USPS, SPRS and CAPPS. See Pay Cards for Payroll/Retirement Net Pay (FPP P.004).
06/24/22	Reminder – Direct Deposit Fraud Increasing Reminder – Direct Deposit Fraud Increasing State agencies continue to report fraud attempts to the Comptroller’s office, especially for direct deposit payments. Agencies must be vigilant when setting up and/or changing direct deposit account information for employees and vendors. Review the Fraud Prevention Recommendations on TexPayment Resource, which include Don’t Be a Target of Fraud, Vendor Impersonation Fraud and Payment Processing Tips.
06/17/22	Reminder – Quarterly GR Reimbursement Due for Statewide Allocated Costs Reminder – Quarterly GR Reimbursement Due for Statewide Allocated Costs The third-quarter general revenue (GR) reimbursement deadline for statewide allocated costs for agencies listed in Fiscal 2021 Statewide Cost Allocation Summary of Fixed Costs by Agency is June 30. See General Revenue Reimbursement for Statewide Allocated Costs (FPP A.022) for instructions, contacts and forms.
03/25/22	Direct Deposit Fraud Increasing Direct Deposit Fraud Increasing State agencies are reporting more fraud cases to the Comptroller’s office, especially for direct deposit payments. Agencies must be vigilant when setting up and/or changing direct deposit account information for employees and vendors. Review the Fraud Prevention Recommendations on TexPayment Resource, which include Don’t Be a Target of Fraud, Vendor Impersonation Fraud and Payment Processing Tips.
03/18/22	Encrypt Confidential Emails to Fiscal Management Encrypt Confidential Emails to Fiscal Management State agencies and institutions of higher education sometimes send documents with confidential information to Fiscal Management. Email is not a secured transmission. Agencies must send confidential information as an encrypted email attachment as prescribed by your agency’s information security policy. See Confidential Information Must be Encrypted Before Emailing to Fiscal Management (FPP D.004) for details.
01/03/22	Current Forms Always Available on FMX Current Forms Always Available on FMX Check the Forms page or appropriate topic page on FMX before submitting a form to ensure you submit the current version. Previously downloaded forms or stored links might be outdated. You’ll find a link to the Forms page at the top of any FMX page. Also, FMX topic pages such as Appropriations or Payment Services feature links to related forms.