ACR 60027 – Implements TINS DDEP Web Application
Effective Jan. 2, 2023

Introduction

Application Change Request (ACR) 60027 for the Texas Identification Number System (TINS) implemented a web application, Direct Deposits – Reversals and Reclamations (DDEP). DDEP will be the required method for agencies to process their own reversals and reclamations effective Jan. 2, 2024.

Issue

Agencies are required to submit paper forms to request a reversal when an erroneous direct deposit payment is identified or to request the return of retirement payments due to the death of the payee or beneficiary. Agencies must verify Payment Services’ receipt of the forms to ensure National Automated Clearing House Association (NACHA) deadlines are met. Payment Services verifies the information on the forms before manually processing all agencies’ forms in a TINS mainframe screen that lacks the edit capacity required to ensure compliance with NACHA.

Solution

This ACR implemented a web application with edits that verify the NACHA requirements for reversals and reclamations. It provides agency users with security access to process their own reversals and reclamations. It also:

• Eliminates the need for agencies to complete and submit paper forms and the need to contact Payment Services to verify form receipt.
• Calculates and displays the settlement date for each direct deposit payment, eliminating the need for agencies to manually calculate this date when tracking payments with their payees’ financial institutions.
• Edits date fields to ensure the NACHA requirements are met and displays error messages for invalid entries.
• Provides a payment search function that maintains transaction history and tracks the status of reversals, reclamations and returned money items.

Important: See Direct Deposit Payments Made in Error in TexPayment Resource for DDEP policy and procedure updates. The DDEP Web Application section includes instructions and screen examples for adding, editing and canceling reversals and reclamations, and for searching the status and history of reversal and reclamation transactions.

Effective Dates

Effective Nov. 13, 2023, agency security coordinators may submit tickets to request security for their users to access DDEP. Submit tickets to ssa.security@cpa.texas.gov. For information on DDEP security requests, see Security Coordinator Reference (security coordinator login required).

Effective Jan. 2, 2024, all agency users responsible for direct deposit reversals and/or reclamations must have security access to DDEP with their appropriate security role(s). As of Jan. 2, Payment Services will no longer accept the following reversal and reclamation forms without an explanation of why DDEP cannot be accessed:

• Direct Deposit Reversal Request form (74-191).
• Reclamation Request for ACH Transactions form (74-226).

For More Information

Contact Payment Services with questions.