Lesson 8: Payments in Error

Vendor/Travel Reversals

Payment reversals

Agencies may request that the following payments be reversed from the payee's bank account:

• Payments made to vendors
• Payments made to employees for travel payments

Submit a request

The Direct Deposit Reversal Request form (74-191) must be submitted to the Comptroller’s office for processing within four banking days from the settlement date of the payment. The payee must be notified of this action, in accordance with NACHA rules.

Returned requests

There may be reasons why the bank cannot return the requested funds, the most common being insufficient funds in the account at the time the request is received at the payee’s bank.

When the entire payment cannot be reversed, the Comptroller’s office notifies the agency by email. At that point the agency will have to seek repayment directly from the payee. (The ACH network prohibits the return of a partial payment).

Next: Form 74-191