All state agencies, Texas SmartBuy members and institutions of higher education must pay outstanding Citibank balances immediately. The 946-M2 Commercial Charge Card Services contract has expired, and customers must close out all Citibank accounts.
Account holders should fill out the State of Texas Account Closing form and send the completed form to Citibank at sotx.comcards@citi.com.
Contact the Citibank account management team for help with card closeout, credit balances and outstanding balances, or contact the State Travel Management Program at STMP@cpa.texas.gov with questions.
