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SPA Process User’s Guide – Chapter 3 – Navigation

System Lock-ups at the End of a Screen

If more characters are entered in the last field of a SPA screen than the field can accommodate, the system locks up. If this happens, do the following:

  1. Refer to Appendix F “Data Dictionary” to determine the length of the field.
  2. Next, clear the screen. The method for clearing the screen varies by agency. Two of the most common methods are: pressing Control and the letter C simultaneously; or pressing Pause.
  3. Correct the entry by limiting the number of characters to the field length and process the correction by pressing Enter.
Glenn Hegar
Texas Comptroller of Public Accounts
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