Lesson 4: Changing a Hold Record

Maintaining Hold Records

Once a hold record has been set up, the hold source agency must ensure staff keeps the record up to date.

Changing the Liability Amount

The liability amount is one of the most important fields of a hold record, and it must be updated whenever the debtor makes a payment toward the balance or when interest/penalty fees are added. It is critical to the offset process covered in Lesson 10. The liability amount may be changed for the following reasons, either by the hold source agency or the Comptroller’s automated offset process:

• The debt amount increases due to penalty and interest, if applicable to the hold source agency.
• The debtor makes a payment to the hold source agency to reduce the debt amount.
• The debt amount is adjusted due to the Comptroller’s automated offset process.

The hold source agency can also update the hold record for the:

• Hold effective date.
• Debtor’s name.
• Debtor’s address and phone number:
  • If submitted at the time the hold record is set up.
    – or –
  • Any time after the hold record is set up, these fields can be added.

Next: Payee Hold Change – (PHDCHG) Screen