>> CAPPS

CAPPS Contacts and Help

CAPPS Agency Support

If you encounter an issue with CAPPS, please report it to your agency’s CAPPS Support Team. If they are unable to resolve your issue, they can escalate it to the CAPPS Help Desk at the Comptroller’s office.

Central Agencies

CAPPS Hub Agencies

CAPPS Help Desk for Authorized Agency Support Staff

CAPPS Level 1 contacts are the only agency staff authorized to contact the CAPPS Help Desk. If you do not know your agency’s CAPPS Level 1 Support Staff you can find their contact info using the links above.

Phone: (512) 463-CAPP (2277)

Email: capps.help@cpa.texas.gov

Application Service Provider (ASP) Solution Center websites:

Note: Password resets for the ASP Solutions Centers are completed by the CPA IT Help Desk at 512-463-HELP (4357).

CAPPS Security Support

Note: The following information applies only to CAPPS Central Agency users. CAPPS Hub Agency users — please contact your agency’s CAPPS Help Desk (see contacts above) for security assistance.

Password Issues for HR/Payroll agencies:

Please contact your agency’s password administrators for assistance.

Password Issues for Financials-only agencies:

Please contact the Statewide Fiscal Systems (SFS) security team at projectone.security@cpa.texas.gov or 512-463-CAPP (2277), Option “2.”

Note: This must be done by the affected individual and not a Level 1 Help Desk member or Security Coordinator.

If you are unable to sign on to the system or have difficulty performing tasks you previously performed:

Please contact your agency’s CAPPS Level 1 Help Desk for assistance. Your agency’s CAPPS Level 1 Help Desk will forward any issues that they cannot resolve to the CPA CAPPS Support Team.

New or Updated Access:

If you need to add to or change a current user’s role, please contact one of your agency’s CAPPS Help Desk team members for assistance. Security changes and new user setups are coordinated through your agency’s Security Coordinator.