Lesson 2: Agency Hold Reason Inquiry (RSNINQ) Screen

Using RSNINQ

When an agency is designated as a hold source agency, the Comptroller’s office enters the following information from the Application to Report Indebtedness form (74-188) on the RSNINQ screen:

• The Comptroller-assigned three-digit hold reason code for each type of debt.
• A description of the debt.
• The statutory citation, when applicable.
• Agency contact information, which may be different for each type of debt if the agency reports multiple debts.

A Comptroller policy requires hold source agencies to review their contact information on RSNINQ semiannually for each assigned hold reason code. If information on RSNINQ needs updates, including the statutory citation, the agency must submit a separate form 74-188 for each hold reason code.

The hold source agency’s contact information is:

• Printed on the Notice of State Payment(s) Held, described in Lesson 8, which is mailed to the payee when a held warrant is issued. With the agency’s contact information, the payee can call the agency with questions about the hold and can make payments to the hold source agency.
• Used by the paying agency to refer its payees to the hold source agency for questions about the hold and to coordinate payments to that agency.
• Used by any agency that may need to become a hold source agency by reviewing the universal hold reason codes that may apply to its state business and/or statutory needs.

Accessing RSNINQ

Any agency staff with the appropriate TINS security can view RSNINQ. There are two methods of accessing RSNINQ.

Method 1. From the TINS – Inquiry Menu (INQMEN):

• Enter INQMEN on Line 1 on any TINS screen and select Enter.
• Enter N in the ENTER OPTION field and select Enter.
• The following optional fields are displayed, which may remain blank:
  • SRC: Enter the hold source agency’s three-digit agency number.
  • RSN: Enter the hold source agency’s assigned three-digit hold reason code.
• Select Enter.

Method 2. Enter RSNINQ on Line 1 on any TINS screen and select Enter.

• The ACTION field defaults to R (recall).
• SOURCE: Enter the three-digit agency number of the hold source agency.
• REASON: Enter the three-digit hold reason code assigned to the agency.
• Select Enter.

Example: RSNINQ Entry Screen

		RSNINQ
                                 AGENCY HOLD REASON INQUIRY
  ACTION: R        (R = RECALL)
  SOURCE: XXX   AGENCY:
  REASON: XXX   DESC: _______________________________________________________
  CITE: ________________________________________________________________________ 
   DIVISION: ________________________________________________________________
   PO BOX: _____  ADDRESS: _____________________________________________________
   CITY: _______________________________  STATE: __  ZIP CODE: _____  ____
  CONTACT INFORMATION
   NAME: _______________________________________
   DIRECT DIAL PHONE#:   ____________  EXT:              FAX#: _______________ 
   TOLL FREE PHONE#:     ____________  EXT: _____
   TDD DIRECT PHONE#:    ____________  EXT: _____
   TDD TOLL FREE PHONE#: ____________  EXT: _____
   INTERNET ADDRESS: _____________________________________________
                     _____________________________________________
   COMMENTS: ____________________________________________________________________
    ______________


ENTER=PROCESS   PF3=END   PF7=PREV/REASON FOR AGY   PF8=NEXT/REASON FOR AGY
                PF9=PREV/AGY FOR REASON      PF10=NEXT/AGY FOR REASON

		

Example: RSNINQ Record Displayed

RSNINQ
                                 AGENCY HOLD REASON INQUIRY
  ACTION: R       (R = RECALL)
  SOURCE: XXX   AGENCY: NAME OF HOLD SOURCE AGENCY
  REASON: XXX   DESC: DELINQUENT STATE DEBT_____________________________________
  CITE: STATUTORY CITE__________________________________________________________ 
   DIVISION: AGENCY DIVISION NAME_______________________________________________
   PO BOX: XXXX  ADDRESS: XXX STREET NAME_______________________________________
   CITY: CITY NAME______________________  STATE: TX  ZIP CODE: XXXXX  XXXX
  CONTACT INFORMATION
   NAME: NAME OF CONTACT________________________
   DIRECT DIAL PHONE#:   XXX-XXX-XXXX  EXT: XXX          FAX#: XXX-XXX-XXXX 
   TOLL FREE PHONE#:     XXX-XXX-XXXX  EXT: _____
   TDD DIRECT PHONE#:    ____________  EXT: _____
   TDD TOLL FREE PHONE#: ____________  EXT: _____
   INTERNET ADDRESS: _____________________________________________
                     _____________________________________________
   COMMENTS: DIRECT PHONE NUMBER UPDATED MM-DD-YYYY_____________________________
    ______________


ENTER=PROCESS   PF3=END   PF7=PREV/REASON FOR AGY   PF8=NEXT/REASON FOR AGY
                PF9=PREV/AGY FOR REASON      PF10=NEXT/AGY FOR REASON

Field Descriptions

ACTION

Displays R (recall).

SOURCE

Displays the three-digit agency number of the hold source agency.

AGENCY

Displays the name of the agency associated with the SOURCE agency number.

REASON

Displays the three-digit hold reason code.

DESCRIPTION

Displays the description of the hold reason code.

CITE

Displays the statutory citation provided by the hold source agency relevant to the hold reason code.

DIVISION

Displays a specific division within the hold source agency that administers the debts associated with the hold reason.

PO BOX

Displays the post office box number if provided by the hold source agency as its mailing address.

ADDRESS

Displays the mailing address for the hold source agency specific to the hold reason code.

CITY

Displays the city for the mailing address.

STATE

Displays TX for the mailing address.

ZIP CODE

Displays the five-digit ZIP code and ZIP+4 (if provided by the agency) for the mailing address.

CONTACT INFORMATION

Displays as a header for the hold source agency’s contact information specific to the hold reason code.

NAME

Displays the name of the agency contact person.

DIRECT DIAL PHONE#

Displays the phone number of the agency contact person.

FAX#

Displays the fax number of the agency contact person if provided by the agency.

TOLL FREE PHONE#/EXT

Displays the toll-free number of the agency contact person if provided by the agency.

TDD DIRECT PHONE#/EXT

Displays the telecommunications device for the deaf (TDD) phone number of the agency contact person if provided by the agency.

TDD TOLL FREE PHONE#/EXT

Displays the TDD toll-free number of the agency contact person if provided by the agency.

INTERNET ADDRESS

Displays the hold source agency’s internet address if provided by the agency.

COMMENTS

Displays comments entered by Comptroller staff pertinent to the RSNINQ record or an update to the record.

DIRECTION MESSAGE KEYS

Displays PF keys to navigate within an agency’s assigned hold reason codes or universal hold reason codes.

Directional Keys	Description
PF8=NEXT/REASON FOR AGY	Allows the user to scroll FORWARD through the hold reason codes if the agency maintains multiple hold reason codes. If there are no additional hold reason codes for the agency, TINS displays the message NO MORE REASON CODES FOR AGENCY.
PF7=PREV/REASON FOR AGY	Allows the user to scroll BACKWARD through the hold reason codes if the agency maintains multiple hold reason codes.
PF10=NEXT/AGY FOR REASON	If the hold reason code entered is a universal hold reason code assigned to multiple agencies, PF10 allows the user to scroll FORWARD to view all the agencies assigned to use that hold reason code.
PF9=PREV/AGY FOR REASON	Allows the user to scroll BACKWARD through a universal hold reason code.

See Agency Hold Reason Inquiry (RSNINQ) on TexPayment Resource for more information about RSNINQ.

Next: Learning Check