Appendix C: CAPPS Agencies’ Testimonials

Nancy Clark
Acting Chief Financial Officer
Texas Department of Insurance

We were on ISAS for nearly two years before transitioning to CAPPS. Both are PeopleSoft-based systems so the change was seamless but we were able to improve our processes quite a bit.

The project was a huge collaborative effort and we appreciated all the support we got. It was a benefit having the Department of Information Resources as a joint player on the project. They helped us with some performance issues.

We look forward to the new reporting functionality. We’re looking forward to having that grow even further.

The centralized support — the Help Desk — and knowing whom to call has been very beneficial for us. Overall, we’ve been really pleased with the project. We were glad to be a part of it.