CAPPS User Group Meeting Notes
Thursday, Oct. 27, 2011
9 a.m. to 11 a.m.
Travis Building, Room 1-100
Agenda
- Open Meeting
- Action Items from Previous Meetings
- Questions Regarding Proposed Changes to Service Agreement
- Discussion of ISAS and TDI Joining the CAPPS Financials User Group as Voting Members
- Discussion of Incident Management Communications
- Closing Items
Participants
First & Last Name | Telephone | Role/Position | Attending? | |
---|---|---|---|---|
Alice Alvarado | alice.alvarado@cpa.texas.gov | 475-0619 | CPA – Manager, Projects & Operations | Yes |
Alison Meier | alison.meier@cpa.texas.gov | 463-4539 | CPA – Change Management & Communications | Yes |
Allan Martin | allan.martin@dir.texas.gov | 463-5973 | DIR Project Manager | No |
April Shapley | april.shapley@cpa.texas.gov | 463-4761 | CPA – Governance Coordinator | Yes |
Deepak Chawla | deepak.chawla@cpa.texas.gov | 463-8565 | CPA – Asset Management Lead | No |
Ginger Salone | ginger.salone@cpa.texas.gov | 217-0600 | ACS – Project Manager | Yes |
J.P. Wardle | j.p.wardle@cpa.texas.gov | 475-0746 | CPA – Statewide ISAS Project Manager | No |
Richard Lozano | richard.lozano@cpa.texas.gov | 936-8598 | CPA – General Ledger Lead | No |
Eduardo Marquis | eduardo.marquis@dir.texas.gov | 463-8477 | DIR – Project Manager | Yes |
Brad McMahon | bradley.mcmahon@cpa.texas.gov | 936-8550 | CPA – Purchasing Team Lead | Yes |
Robert Snipes | robert.snipes@txdot.gov | 486-5372 | TxDOT – Financials Business Lead | Yes |
Sandra Woodruff | sandra.woodruff@cpa.texas.gov | 463-4947; 925-8206 | CPA – Manager, Statewide Fiscal Systems | Yes |
Sharon Kemp | sharon.kemp@cpa.texas.gov | 475-5645 | CPA – Project Costing/Contract Administration Lead | Yes |
Steve Schiurring | steve.schiurring@cpa.texas.gov | 463-3650 | CPA – Financials Lead | Yes |
Thomas Hollingsworth | thomas.hollingsworth@cpa.texas.gov | 475-5642 | CPA ISAS Assistant Area Manager | Yes |
1. User Group Minutes – Oct. 13, 2011
- Approved
2. Previous Action Items
- Next User Group meeting has been scheduled
3. Service Agreement Review
- Eduardo will take the information back to DIR for approval
2.2.1 Overview of Hosting Services
- Security needs to be defined better
- Business objects roles needs to be defined for vendor and BI team
- If there is a problem with a CAPPS report, the Help Desk needs to be contacted
- Both reports and security are the responsibility of CPA and should be included in this section
2.2.2 CAPPS Environments
- Add maintenance and ePM to the list of environments
- Add FSTST as a user environment
- Training should be removed for now
- Add specific language to address UAT coordination and approval (somewhere in the document)
- Only non-production environments will be available from 7 a.m. – 9 p.m.
- Add detail and description to different environments and prepare to discuss further at next meeting
- Sandbox and UPK will be reported together, not separately
- Clarify if the Comptroller's office will mitigate performance impact of queries by providing a separate data environment for reporting
2.2.7 Security
- Remove HHS name but leave example or add CPA/SECO as an example
2.3.1 Support Services Overview
- Strikethroughs refer to what we currently cannot create
- Update language to "Service Request" — this is the language used in ASP Solution Center
Level 2 Support
- Tech team to discuss how they can respond to tickets faster
- Update so end user only has one point of contact
2.3.8 Centralized Access Management
- Clarify access management vs. security management
2.3.9 Reports Administration
- Discuss reporting language at next meeting
2.3.10 User Acceptance Testing (UAT)
- Add language to state that agencies are responsible for UAT
- Delete paragraph at top of page 18
- Phyllis Guillory is assigned as the UAT Coordinator
2.4.1 Coordination Services
- Allan, Sandra, Robert and April represent the PMO in these meetings
- Extend invite to Donna Pasley as well
3.2 Automatic Escalation
- Set up workflow document for automatic escalation
- Consult with Terri White to help determine the procedure
- CPA is required to notify agencies if the system is down per section 2.4.2
- Prepare to discuss these procedures at the next meeting
4.3 SA Monitoring and Reporting
- Update to reflect agency ACR’s within 15 business days
- The monthly report will be reviewed in these meetings and report details on all reported outages and Oracle tickets
4. Action Items
- Follow up on the Action Item from Oct. 13 Meeting: Vote on adding CPA Internal and TDI as voting members of CAPPS Financials User Group after DIR and TxDOT have spoken to their managers. (Allan/Eduardo/Robert)
- Send Level 1 support contact list template to Allan and Robert (April)
- Send agency Level 1 support contact list to CPA (Allan/Robert)
- Invite Donna Pasley (PMO) to next meeting (April)
- Work with Tech team to discuss how they can respond to tickets faster (Thomas)
- Set up workflow document for automatic escalation and consult with Terri White (Thomas)
- Schedule next meeting for Nov. 10 (April, done)