>> Payment

Table of Contents

Frequently Asked Questions (FAQs)

Tips for Finding Information

Still can’t find an answer? Contact Payment Services.

Open All,  Close All  or click on the headings below to open a topic individually.

Why is a Social Security number required when setting up an individual as a payee or a state debtor in TINS? [+]

The Comptroller’s office requires an individual’s Social Security number to

See Texas Identification Number (TIN) for the legal cites on this requirement.

Who is responsible for obtaining the TIN from individuals and businesses? [+]

State agencies and institutions of higher education are required to obtain TINs from their payees. See Security Recommendations for recommended payee number documentation.

If I need to change a mail code that another agency is paying, how do I know who to call at that agency? [+]

Please see the Paying Agency Contact List. Press Control F to search for the agency name or number.

How can I correct a data entry error when a new vendor was set up with the wrong TIN? [+]

Do not set up the correct number. Complete and submit a Payee Change Request form (74-157) (login required) PDF to request a:

How long does it take for a direct deposit payment to be available in a payee’s account? [+]

For vendor payments and supplemental payroll payments, the date of issue is shown on the Payee Payment Information (PYWRNT) screen.

Can I use TINS Online for payroll setups and employee direct deposit setups? [+]

No. See Introduction to Direct Deposit for links to the payroll system instructions.

Does a payee have to have a mail code in order to be placed on hold? [+]

No, a payee does not need to have a mail code or a master record in TINS in order to be set up on hold. See Payee Hold Setup (PHDSUP).

What is the threshold for checking a payee’s warrant hold status before using a payment card? [+]

The threshold is $500. For payments over $500, you must use TINS to verify that the payee is not on warrant hold before making the purchase. See Payment Card Purchases.

How can I determine which state agency has placed our payee on hold? [+]

If you have access, use the Payee Hold Information (PYHOLD) screen to identify the type of hold and the Hold Source Agency. Use the Agency Hold Reason Inquiry (RSNINQ) screen for the Hold Source Agency’s contact information.

When a payment on hold gets released, will it go by direct deposit? [+]

No. Because of the hold, the payment was issued as a warrant and cannot be converted to a direct deposit. Once the hold on the payee is released, future payments may resume by direct deposit. See Direct Deposit Suspended.

How can I tell if a payment was processed as a direct deposit or if it was held? [+]

Four values in the Payment Distribution (PMNT DIST) column on the Payee Payment Information (PYWRNT) screen tell you how a payment was processed:

The payment number also tells if the payment was issued as direct deposit or a warrant: